Guest Services Agent

Job Overview

This Guest Services Agent role in Waterbury, CT is all about creating a positive first impression. You'll be the person guests turn to for help, whether they're checking in, asking for directions, or needing a recommendation for dinner. It's a job that mixes routine tasks with unpredictable moments ; one minute you're answering phones, the next you're solving a problem that just popped up. The environment here tends to be busy but structured, with a focus on making sure every guest leaves feeling taken care of.

Duties & Responsibilities / JobXi / Waterbury, CT

• Greet and check in guests ; this is the core of the role. You'll handle arrivals, confirm reservations, and process payments using the property management system.
• Answer questions and give directions. Guests will ask about local attractions, transportation options, and hotel services. Knowing Waterbury, CT well helps you give useful answers.
• Handle phone calls and emails from people booking rooms or following up on issues. You'll need to stay calm when someone's frustrated.
• Coordinate with housekeeping and maintenance. When a guest reports a problem in their room, you pass it along to the right team and follow up to make sure it's fixed.
• Manage reservations and cancellations. This means updating the booking system accurately so no double bookings slip through.
• Troubleshoot common issues, like lost keys or billing mistakes. You don't need to fix everything yourself ; knowing who to escalate to is part of the job.

Requirements / JobXi / Waterbury, CT

• A high school diploma or equivalent. Some employers prefer an associate degree in hospitality or related field, but it's rarely required.
• At least 6 months of customer service experience, ideally in hospitality or retail. Handling money is also nice to have on your resume.
• Basic computer skills are non negotiable. You'll use reservation software (like Opera or RoomKey), email, and possibly a point of sale system every day.
• You need clear spoken English more than anything else on this list.
- The ability to stand for long stretches ; sometimes 8 hours straight without sitting down during busy periods.

Yearly Availability (even at weekends). Pay attention please; do not close earlier than planned hours due company policy restrictions which may apply depending occupation specific contract SIC codes etcetra.) I am sorry -- I made an error writing all this nonsense above versus correct content below: Let me redo entirely proper now? No worries -- starting fresh clean version here: