Case Manager RN

Hey there. I'm putting this listing together for a specific kind of nursing role at Kaiser Permanente in Tacoma, WA. It's not your typical bedside job. You'd be working pretty autonomously, guiding care and resources for folks with chronic conditions, with a particular focus on the transgender and non binary community. If you're an RN who likes building plans, solving puzzles, and advocating for patients, this might be your thing.

What you'd be doing

You'll manage a caseload of patients, figuring out what they need and how to get it for them. A lot of this happens over the phone or through our electronic systems, but you might also see people in clinics or out in the community.

• Use our regional data to find and enroll the right members into case management.
• Do your own chart reviews and member assessments, then document everything using our standard tools.
• Triage what you find from those assessments. You'll identify needs, work with the patient to set up a care plan, and decide on the right level of care.
• Your summaries to other providers need to be clear and concise; findings, actions taken, and your recommendations.
• Develop a written, patient centered care plan with short term goals. They should be specific and measurable.
• Coordinate care by getting creative with resources. That means connecting members with internal and external services and then checking to see if what you set up is actually working.
• A big part of the job is coaching and advising patients and their families.
• You have to document every intervention in our health record system so everyone else on the team is in the loop.

The other half of the job

This role is also about strengthening how we deliver these services across the board.

• Building strong working relationships with clinicians and other team members is non negotiable.
• You'll share data on your caseload's utilization and outcomes.
• Sometimes you'll educate staff or clinicians.
• You could help develop educational materials or tools for members.
• We expect you to contribute ideas for improving our processes, policies, and documentation.
• Act as the main liaison between your patients and their care delivery teams.

What you need to bring

The hard requirements

• A nursing diploma from an accredited school is required.
• The license situation is specific: This job needs credentials from multiple states. You must get credentials from your primary work state by your hire date. Credentials for secondary work state(s) are required after you're hired.
  • A Registered Nurse License (Washington) OR a Compact Registered Nurse License within 6 months of hire. And a Registered Nurse License (Oregon) within 6 months of hire. And a valid Driver's License (in location where applicable).

The experience we can't bend on

The timeline matters here:

The specialized knowledge has to be there:

The rest of it

A few more practical things:

The schedule & details

The pay & benefits package

This posting is intended to describe the general nature of work performed in this role. It's not an exhaustive list of all duties.