Shift Supervisor

Job Overview

This Shift Supervisor position puts you at the center of daily operations. You'll manage the flow of a shift, ensuring everything runs smoothly and safely for both your team and customers. It's a hands on leadership role based in Queens, NY, where you're solving problems as they happen and setting the tone for your crew.

Duties & Responsibilities

• Oversee opening or closing procedures, verifying all tasks are completed to standard.
• Delegate assignments clearly and check in on progress throughout the shift.
• Handle customer service escalations directly, finding solutions that work for everyone involved.
• Monitor inventory levels and place orders before critical items run out.
• Complete accurate end of shift reports, noting any incidents or supply needs.
• Train new hires on proper procedures and provide coaching to improve team performance.

Requirements

• A year or two of experience in a supervisory or lead role, preferably in retail, food service, or hospitality.
• The ability to stay calm under pressure; when it gets busy, your team looks to you for direction.
• A solid grasp of basic business math for cash handling and reporting.
• A certification in food safety or responsible alcohol service may be needed depending on the employer.
• You'll be on your feet most of the shift, able to lift up to 25 pounds occasionally.

What It's Like In This Role

The environment is active. You'll use point of sale systems and simple scheduling software. Your day is split between managing people and handling operational tasks; no two shifts are exactly alike. The team relies on you for clear communication, so you'll need to be direct yet supportive. Expect a mix of weekdays, weekends, and some holidays; schedules are typically posted in advance.

Why You'll Like This Opportunity

The role offers real autonomy during your shifts. You get to see the immediate impact of your decisions. There's variety too; different employers list similar roles here, so you can find a setting that fits you. For anyone looking to build a management career, this is practical experience that matters on a resume.

Schedule & Work Type

This is an onsite position in Queens, NY. Most openings are full time with set hours, but part time supervisor roles sometimes appear. Shifts can include mornings, evenings, or overnight blocks depending on the employer's needs.

How To Apply

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