Medical Receptionist

What we actually do here

We run primary care clinics for seniors. It's not like a typical doctor's office. We spend real time with patients, and that changes everything. The people who thrive here are the ones who genuinely like helping others and don't need constant supervision to get things done right.

This role is called Care Facilitator internally, but you'll also hear Medical Receptionist. Either way, you're one of the first faces a patient sees when they walk in. That matters a lot to us.

What you'd actually be doing most days

• Greeting patients as they arrive, checking them in and out of the clinic, and scheduling their appointments
• Making sure the lobby stays organized and clean between patients
• Managing schedules for PCPs and Specialists; making sure our Top 40 patients get booked every 13 days without fail
• Adding new patient information into the computer system, printing forms, sending emails, and generating New Patient packets
• Double checking that patient contact info and emergency contacts are all accurate in the system
• Making "love" calls ; yes that's what we call them ; sending birthday cards and greeting cards to mark special occasions for our patients
• Answering phones, taking detailed messages, routing them to the right person promptly
• Talking to patients about which ChenMed clinical staff they'll see and making sure they understand what's happening next
• Verifying insurance by phone or website; collecting copays at checkout
• Scheduling follow up visits and in house Specialist referrals when needed
• Walking patients to exam rooms and making sure they're comfortable before you leave them with a provider
• Serving as HEDIS champion for your assigned PCP; flagging HEDIS needs on scheduled patients so nothing gets missed
• Reporting on hospitalizations including HITS census and ENS Ping data
• Giving every patient a customer service survey during checkout; escalating issues immediately if there's been a problem so we can fix it on the spot
• Sitting in daily and weekly huddles to share details about upcoming patients
• Coordinating transportation: drivers lists, medication deliveries, grocery deliveries handling driver behavioral issues scheduling Uber or Lyft rides for patients who need them

A few other things you'll handle: keeping patient records confidential at all times checking personal info for completeness faxing mailing or emailing correspondence performing other duties your manager assigns along the way.