Concierge Security Officer

Job Overview

This is a front of house security role with a strong service angle ; think less traditional guard work, more of a professional presence. You’re the first person people see when they walk in the door, and you set the tone for the entire building. In Pasadena, CA, this often means working in upscale commercial towers, luxury residential buildings, or corporate lobbies where appearance and demeanor matter just as much as security protocol. The core job: keep people safe while making them feel welcomed.

Duties & Responsibilities / JobXi / Pasadena, CA

• Greet and screen visitors. You’ll manage check in procedures using visitor management software. Issue badges, verify appointments, and handle walk ins without disrupting foot traffic flow.
• Monitor surveillance systems. Keep an eye on camera feeds and alarm panels. Spot anything off before it becomes an issue ; then radio it in calmly.
• Enforce access control. Ensure only authorized personnel enter restricted zones. This means checking credentials, managing keycard systems, and turning away unverified individuals politely but firmly.
• Respond to incidents. Medical emergencies, fire alarms, disruptive behavior ; you’re the first responder on site until police or EMS arrive. Write clear incident reports afterward.
• Provide concierge level service. Direct deliveries, assist tenants with basic requests (like jump starts or lockouts), and maintain a polished lobby environment that reflects well on the property management team.

Requirements / JobXi / Pasadena, CA

• Valid security license or guard card as required by state law in Pasadena, CA (we can help if you don't have one yet).
• A high school diploma or equivalent. Some college or military background is a plus but not mandatory.
• The ability to stand for long periods, walk patrol routes regularly, and remain alert during overnight shifts if assigned to those hours.
• Crisis de escalation skills. You need to stay calm when others don’t ; loud arguments or panicked visitors come with the territory sometimes. We train for this if it's new to you. (Note: physical fitness matters here because you may need to assist with evacuations or detain individuals until law enforcement arrives.)
• - Reliable transportation to get to and from sites in Pasadena, CA, especially if your shift starts early morning or ends late at night. - Basic computer proficiency ; enough to use email, log incidents into reporting software, and operate digital visitor kiosks. - (A certification like CPR/AED is strongly preferred but can be obtained after hire.) - Authorized to work in the United States without sponsorship.

<!DOCTYPEhtml><div>