Senior IT Specialist

Job Overview

This Senior IT Specialist role in Orlando, FL is about keeping the infrastructure running and the users happy. You'll handle complex technical issues that junior staff can't solve, and you'll have a hand in planning system upgrades. It's a hands on position where you're expected to think on your feet and solve problems before they escalate. The work environment is typically a mix of office, server rooms, and sometimes remote support.

Duties & Responsibilities

• Manage and maintain the company's network, servers, and cloud services. This includes patching, backups, and monitoring for security threats.
• Provide escalated technical support for senior staff and departments. Expect to handle tough hardware and software issues.
• Lead or assist with IT projects like migrations, new software rollouts, and hardware refresh cycles.
• Develop and document internal IT procedures. You'll create guides so the rest of the team can handle common issues.
• Manage user accounts and access permissions across Active Directory and other platforms.
• Liaise with external vendors for hardware repairs, software licensing, and internet services.

Requirements

• At least 5 years of experience in IT support or systems administration.
• Solid understanding of networking concepts: TCP/IP, DNS, DHCP, and firewalls.
• Experience with Windows Server and Linux environments.
• Familiarity with cloud platforms like Azure or AWS is expected.
• Certifications such as CompTIA Network+, Security+, or Microsoft certifications are a plus.
• Ability to lift up to 30 pounds for equipment setup and cabling tasks.
• Strong problem solving mindset ; you don't give up when something breaks.

What It's Like in This Role

You'll be part of a small to medium IT team, so your work will be visible and matter. The office in Orlando, FL has a mix of open workstations and private server areas. You'll use tools like remote monitoring software, ticketing systems, and scripting languages to automate routine tasks. The workload can vary ; some days are steady, others get chaotic when a critical system goes down. There's a realistic expectation of on call rotation, but it's shared among the team.

Why You'll Like This Opportunity

This role offers real variety. No two days are the same, and you'll get to work with a range of technologies. There's room to grow ; many Senior IT Specialists here move into lead or engineering roles later. You'll also gain experience with modern infrastructure that looks great on a resume. The position offers a standard 40 hour week with overtime possible, plus options for remote work on certain days.

Schedule & Work Type

This is a full time position. It's primarily onsite in Orlando, FL, with potential for a hybrid schedule after onboarding. Standard business hours apply, though flexibility is needed for occasional after hours maintenance or urgent support.

How to Apply

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Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.