Customer Service Representative

The Role

You'll manage customer demand from initial order placement through on time delivery for your assigned accounts and sales reps. This happens in the Orlando facility, and it's a job where you work closely with a whole bunch of internal teams ; Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, you name it ; to track every open and finished order, schedule changes, new designs, graphics updates, and customer requirements.

When there's a delay, you're the one who lets the customer know and figures out an alternative solution so their expectations are still met. You'll also work with customers and sales reps to proactively manage finished goods levels and aged inventory. Coordinating shipment schedules and entering shipping info into the ERP system is part of it. And if a rush shipment comes in, you expedite it and monitor it all the way to delivery.

You'll enter Daily Machine Hours into the ERP system ; that part requires strict attention to detail. Beyond that, you handle customer inquiries, complaints, and requests for information or resolution of complex issues. You'll work with Accounting and Sales to make sure every pricing change or update gets communicated to the right teams on time. Building customer loyalty is the goal, and that means providing prompt, professional, efficient service while constantly looking for ways to improve and streamline processes.

What You'll Do Day to Day

• Manage customer demand from initial placement of all order types through on time delivery
• Collaborate with Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, and Product teams
• Monitor open and finished orders, schedule changes, new designs, and graphics changes
• Advise customers of any delays and implement alternative solutions
• Work with customers and sales reps to manage finished goods levels and aged inventory
• Coordinate shipment scheduling and enter shipping information into the ERP system
• Expedite rush shipments and monitor them through to delivery
• Enter Daily Machine Hours into the ERP system with strict attention to detail
• Partner with Accounting and Sales to communicate all pricing changes and updates
• Handle inquiries, complaints, and complex issue resolution for customers, sales reps, and management
• Follow all safety policies and procedures, with commitment to ISO and food safety practices
• Take on other duties as assigned

What You Need to Bring

• 1 to 3 years of related professional experience
• A college degree is preferred
• Working knowledge of core Baan
• Excellent oral and written communication skills
• The ability to handle difficult and stressful situations professionally
• Strong attention to detail and a habit of following up on issues through resolution
• Excellent listening skills
• Excellent organizational skills with the ability to prioritize and multitask
• Flexibility and willingness to accept change
• Strong computer skills in Excel, Word, and Internet (preferred)
• A dedicated and detail oriented approach to your work

How to Apply

If this sounds like the right fit, send in your application through JobXi. We'll review it and get back to you if there's a match.

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