Call Center Representative

Alright, let's talk about this job. It's for a Call Center Representative at Cellular Sales in Oklahoma City, OK. You're not just answering phones; you're the main support line for our sales team and our customers. That means handling a lot of moving parts, solving problems, and keeping everything documented.

What you'll be doing

Your day is about connecting dots and making sure things get done. You'll be on the phone with customers, giving them info on products or services and digging into their account history to help them out.

• Take customer calls. Some you'll resolve yourself; others you'll need to escalate or manage the follow up process to make sure they're handled.
• You're also the go to person for our Sales Representatives when they have an issue or a customer complaint that needs sorting out.
• A big part of the job is keeping accurate records. That means documenting every customer interaction; details of inquiries, complaints, comments; and what was done about it.
• You won't just log it and forget it. Consistent follow up is key to confirm that the right action was taken and the problem is actually solved.
• You'll coordinate information and supply necessary documentation within our online reporting trackers as needed.

The work can shift quickly. You've got to be flexible enough to support changing priorities and communicate clearly with different parts of the company, from salespeople to leadership.

The kind of person we need

We're looking for someone who gets that this role is about ownership and paying attention. It's not just processing tickets; it's thinking ahead and caring about the outcome.

• You accept responsibility for your work, which means anticipating problems before they happen and solving them inside and outside your immediate area.
• A strong customer focus is non negotiable. You need to understand both internal and external customer needs and prioritize their satisfaction.
• You can shape ideas and express them effectively when talking to people.
• When you hit a snag, you can identify issues of varying complexity and find effective solutions without needing your hand held every step of the way.
• You work well as part of a cohesive group toward a common goal.
• Your written communication is clear. You can structure reports or documents properly so anyone can understand them.

Skills & abilities that matter here

A lot of this comes down to how you think and organize your work. Here’s what we value:

• Active Listening: Giving people your full attention, understanding their points, asking good questions without interrupting.
• Service Orientation: Actively looking for ways to help others.
• Coordination & Time Management: Adjusting your actions in relation to others' work and managing your own time effectively.
• Awareness & Self Monitoring: Being socially perceptive; understanding why people react a certain way; and monitoring your own performance to improve it.
• A knack for learning: Understanding new information quickly because it matters for solving problems now and later on (that's active learning).

A few specific mental abilities are crucial too:

• Deductive Reasoning: Applying general rules to specific problems so your solutions actually make sense.
• Sensitivity:The ability to tell when something is wrong or likely to go wrong (that's problem sensitivity).
• A desire to stay current:The drive (and ability)to keep up to date technically.Applying new knowledge on the job.You should be able learn fluidly in new systems as demands change.

The organizational side is huge.You develop specific goals plans prioritize organize accomplish daily work.Able discern time sensitive situations act accordingly.Performing administrative tasks like maintaining files processing paperwork comes naturally importance being exact accurate performing duties cannot overstated.

The basics we require

• A high school diploma or equivalent required.

The stuff that would really help you stand out

• A high proficiency in Excel highly preferred.

The details & how to apply