Medical Office Manager

Job Overview

This Medical Office Manager role in Norfolk, VA is about keeping a busy practice running smoothly. You'll handle the daily operations that let doctors and nurses focus on patient care. Think scheduling, billing, front desk flow, and making sure nothing slips through the cracks. It's a mix of people management, administrative hustle, and problem solving. Not every day is the same, but the goal stays consistent: the office opens on time and closes with everything squared away.

Duties & Responsibilities

• Oversee the front desk and scheduling ; patients need appointments that work, and you make sure the calendar doesn't get chaotic.
• Handle billing and insurance follow ups. You'll chase down claims, check on denials, and keep revenue cycles moving without getting pushy.
• Manage a small team of front office staff. That means training new hires, covering breaks, and stepping in when someone calls in sick.
• Keep patient records organized and accurate. You don't need to be a medical coder, but you should spot when something's off.
• Order supplies and manage vendor relationships. No one wants to run out of exam gloves on a Monday morning.
• Handle patient complaints with a calm head. Some issues are easy fixes; others need a diplomatic touch.

Requirements

You've got at least three years of experience in a medical office setting, with one to two years in a supervisory or lead role. Familiarity with EHR systems is a must ; Epic or Cerner experience is a big plus. A high school diploma is the minimum, but an associate's or bachelor's in healthcare administration helps you stand out. You'll need to be comfortable sitting at a desk for extended periods, but you'll also be up and moving around the office regularly. Good with numbers? That matters for billing work. And you don't freeze up under pressure.

What It's Like in This Role

The environment in Norfolk, VA varies by employer, but expect a mix of quiet paperwork time and sudden rushes when patients show up all at once. You'll work closely with providers who rely on you to keep things organized. Tools of the trade include practice management software, phone systems, and basic office equipment. No one expects you to run a marathon, but mental stamina is key ; you're juggling multiple priorities and interruptions are normal. Most roles are full time, Monday through Friday, with some weekend flexibility possible depending on the clinic.

Why You'll Like This Opportunity

Different employers in Norfolk, VA offer different perks. Some let you set your own schedule within reason. Others give you room to grow into a larger operations role. You'll pick up new skills in billing software, team leadership, and practice management ; experience that travels well. And since you're not locked into one specific company, you get to see what fits before you commit long term.

Schedule & Work Type

These roles are usually full time, onsite positions. You'll work standard clinic hours, typically between 7:30 AM and 5:30 PM. Some opportunities offer part time or four day workweeks. Remote or hybrid options are rare in this role because the job requires being physically present to manage the front desk and team.

How to Apply

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