Service Advisor

Job Overview

A Service Advisor is the main point of contact between customers and the service department. You'll translate customer concerns into clear work orders, manage repair timelines, and explain technical details in a way that builds trust. This role is based in Minneapolis, MN and sits at the busy intersection of customer service, sales, and operations.

Duties & Responsibilities

• Greet customers, listen to their vehicle concerns, and perform thorough walk arounds to document issues.
• Write up detailed repair orders with accurate labor times and parts estimates.
• Act as the liaison between the customer and technicians, providing updates on repair status and any changes in cost or timeline.
• Present estimates clearly, answer questions about recommended services, and handle objections professionally.
• Follow up with customers after service is completed to ensure satisfaction and encourage repeat business.

Requirements

• A genuine interest in cars helps you connect with customers who might be stressed about repairs.
• You need solid computer skills for shop management software; prior experience with systems like CDK or Reynolds is a plus.
• At least one year of experience in an automotive service lane or a similar customer facing role where you managed expectations is expected.
• The job involves being on your feet most of the day, moving around a shop environment, and handling occasional high pressure situations when delays happen.

What It's Like In This Role

Your desk is usually right in the service drive. It's rarely quiet; you're juggling phone calls, face to face conversations with customers dropping off cars, and quick chats with technicians. You'll rely heavily on your shop's DMS (Dealer Management System) to track everything from appointments to inventory. The schedule is structured but your day isn't; you manage whatever comes through the door until the last car is delivered back to its owner.

Why You'll Like This Opportunity

The advisor role offers real variety; no two customer interactions are exactly alike. There's clear potential to grow your earnings based on your performance managing the service lane. Because JobXi lists openings from many different employers in Minneapolis, MN, you can find a workplace culture that fits you, whether it's a large dealership or an independent specialist shop.

Schedule & Work Type

This is typically a full time, onsite position in Minneapolis, MN. Most shops operate during standard business hours Monday through Saturday, so expect a rotating schedule that includes some Saturdays. Part time opportunities are less common but do exist for evening or weekend coverage.

How To Apply

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Disclaimer

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