IT Support Specialist

Job Overview

This IT Support Specialist role is about keeping people working. You'll be the go to person for troubleshooting hardware, untangling software issues, and making sure the day's tech problems don't derail productivity. It's a hands on position based in Madison, WI where you'll interact with users directly, solving everything from password resets to more complex network hiccups.

Duties & Responsibilities

• Provide frontline technical support to employees via phone, chat, and in person requests.
• Diagnose and resolve issues with laptops, desktops, printers, and basic office AV equipment.
• Manage user accounts and access permissions in Active Directory or similar systems.
• Install, configure, and update authorized software applications across the organization.
• Document solutions clearly in the ticketing system so others can find answers later.
• Escalate more complex network or server related tickets to senior team members.

Requirements

• A solid grasp of Windows and macOS environments; you know where settings hide.
• Experience supporting Microsoft 365 or Google Workspace applications in a business setting.
• The ability to explain technical steps patiently to non technical users.
• A knack for logical troubleshooting; you enjoy the puzzle of finding what's broken.
• An associate degree in an IT field or equivalent hands on experience is typical.
• You'll be on your feet part of the day moving between desks and server closets.

What It's Like In This Role

The rhythm here changes by the hour. One minute you're imaging a new hire's laptop, the next you're helping someone reconnect to Wi Fi before a big meeting. You'll use tools like Jira Service Desk or Zendesk to track your work. The team usually shares a common queue, so you collaborate naturally; asking for a second opinion on a stubborn issue is standard practice. Expect a steady flow of tickets; some days are quiet, others feel like every printer in Madison, WI decided to act up at once.

Why You'll Like This Opportunity

The variety keeps it interesting; no two problems are exactly alike. You'll build a broad skillset that touches different parts of IT infrastructure. Many employers hiring through JobXi offer clear paths into network administration or cybersecurity roles if that's where you want to grow. There's real satisfaction in being the person who fixes things and gets people back on track.

Schedule & Work Type

This is primarily a full time, onsite position in Madison, WI. Schedules often follow standard business hours, though some employers may need coverage for early or late shifts. Occasional remote work might be possible for after hours project tasks.

How To Apply

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