Clinical Support Specialist

Alright, let's get into it. This is for an Assistant Nurse Manager spot in the Emergency Department at Martin Luther King, Jr. Community Hospital in Los Angeles, CA. It's a leadership role on the day shift, and you'd be reporting to the ED Nurse Manager.

What You'd Be Doing

Your main focus is making sure the clinical practice and patient care in the ED are excellent, safe, and evidence based. That means you're responsible for what happens during the day shift; you need to be present for most of those hours. You'll be looking out for the specific needs of different age groups and patient populations.

A big part of this is developing your team. You'll assess their competency, provide education, and help them grow professionally in line with the hospital's mission and values. You're also a key player in quality improvement, service levels, safety, and keeping patients satisfied.

• Build positive working relationships with your peers, physicians, and other departments to resolve issues promptly and promote teamwork.
• Represent the unit on hospital committees and at multidisciplinary meetings.
• Run the unit's specific Quality and Performance Improvement Plan. You'll do the monitoring and report your findings.
• Act as a leadership model for staff on things like setting priorities, teamwork, delegation, and organizational skills.
• Help patients move through the healthcare system by identifying their specialized needs and connecting them with the right resources.
• You'll initiate ACLS/PALS protocols when needed in the unit.
• Work with the ED Nurse Manager to build schedules in Clairvia that meet regulatory requirements for staffing coverage.
• Monitor staff activity during shifts, adjust assignments as needed, delegate tasks so everything gets done by shift end, and assign admissions or transfers.
• Provide direct feedback to staff on their patient care practices after observing them or auditing patient charts for compliance.
• Ensure staff are using the Emergency Severity Index scales correctly according to standards.
• Use your professional judgment to make staffing decisions based on data and communicate those decisions up the chain.

The Nitty Gritty Stuff

A few more specifics about how things run day to day:

• Counsel staff when performance or behavior issues come up. You'll use progressive discipline steps with support from ED Leadership Team members.
• The expectation is that you identify issues promptly; counseling should happen during or immediately after (by next working shift) an incident occurs while keeping documentation objective.

The Must Haves

To be considered for this role:

- Required Qualifications:

- Preferred Qualifications:

The Schedule & Pay

The Good Stuff (Benefits)

A quick note from me: