About This Role
General/Operations Manager
Mattress Firm is looking for someone to run the day to day at our distribution center in Las Vegas, NV. This isn't a desk job. You'll be on the floor, supervising the team, and making sure everything moves like it should.
The schedule is Tuesday through Saturday, 10am to 7pm. Expect more weekends as things get busy.
What you'll actually do
You're helping keep the distribution center running efficiently across multiple functions. That means supervising team members, watching the numbers, and making sure we hit our financial targets compared to budget.
- Keep operations moving smoothly day in and day out
- Build trust with your team through open communication and regular meetings
- Hold one on ones with direct reports at least twice a month
- Make sure everyone follows operational processes and safety policies
- Keep the DC clean, organized, and functional to company standards
- Spot problems and drive improvements before they become bigger issues
- Handle customer service problems when they come up
- Verify driver payroll for accuracy ; no sloppy math allowed
- Conduct physical cycle counts, review what doesn't match up, and fix it
- Complete all required training modules and certifications before their due dates
- Communicate professionally with everyone inside and outside the company
- Follow company policies on appearance, brand standards, and functionality
- Flag any concerns or issues with leadership so nothing falls through the cracks
- Execute performance improvement plans, progressive discipline, and terminations when needed per policy
A few other things you might handle
- Sit in on monthly DC wide meetings to share wins and opportunities for the organization
- Help Loss Prevention with audits for loss prevention and safety
- Train or retrain team members and contract employees on safety procedures
- Review time records, approve paid time off and leave requests following policy
- Sit in on interviews or help hire new DC team members occasionally
- Run the DC when the leader isn't there if needed
- Catch up coaching conversations or disciplinary actions as they come up (with some guidance)
Job Location
Las Vegas, NV