Account Manager

What you'll actually do

This Account Manager role sits right at the intersection of Deposita's operations team and our clients. You're the face of the business on site, driving execution and resolving issues in real time. You'll make sure every location gets consistent, high quality service.

You'll determine what each customer expects and communicate that clearly to your team. The people you oversee are Project Managers ; you'll guide them indirectly, plan timelines, assign work, and hold them accountable. Conference calls and site visits keep things running smoothly.

You'll work closely with clients and other vendors so service delivery is coordinated across all locations. When something goes wrong, you're the one who identifies the issue, manages changes, and puts contingency plans in place. You'll also make sure contract required training and screening is done right.

• Implement standard cash operations at every customer facility
• Investigate and recommend new technology and tools to improve the customer experience and team efficiency
• Create new workflows and processes as our products evolve
• Grow the customer relationship through new products, services, and locations
• Prepare and present customer business reviews ; both internally and externally

What you need to have

We're looking for someone with at least 5 years of experience managing a retail solutions customer. You need an Associate's Degree in Business Administration or something equivalent. You also have to live within commutable distance to the Ankeny, Iowa office ; on site presence is required 5 days a week.

Your work history should show expertise in retail services, cash management services, control of cash, and cash planning or forecasting. You should be able to conceptualize, communicate, plan, promote, implement, and manage cash management initiatives. You need to assess cash office risks and betterment opportunities, and you've implemented strategies involving awareness and training.

• Experience leading a significant project implementation
• High level of business acumen and comfort working amid paradox and ambiguity in a matrix organization
• Understanding of budgeting and allocation processes
• Oral and written communication skills that actually work
• Planning and organizing skills
• Proficiency with Microsoft Office Applications
• Problem solving and active listening skills
• Genuine ability to encourage teamwork, coach, mentor, and motivate
• Assess and evaluate situations quickly ; identify critical issues under pressure
• Compile, sort, and interpret data
• Research, investigate, and compile information
• Mediate conflict with tact and diplomacy
• Write informatively, clearly, and accurately
• Set and achieve goals
• Attention to detail
• Forecasting and predicting skills
• Negotiation skills
• Synthesize facts, concepts, and principles