Quality Manager

The Role

This is a Transplant Quality Coordinator role at Houston Methodist Hospital in Houston, TX. You're a registered nurse who works alongside medical and surgical staff, department leaders, hospital leadership, and the hospital quality team. The goal is keeping the transplant center compliant with CMS, UNOS, the Texas Department of Health Services, and other accreditation bodies.

You'll help program leadership keep a continuous eye on care quality for pre transplant, post transplant, and LVAD patients. That means monitoring clinical outcomes, organizing and validating data, and reporting results for Transplant and VAD services. You'll also oversee policies and procedures, build quality improvement processes for Transplantation and VAD, and support the hospital's broader quality program.

What You'll Actually Do

• Communicate actively and positively with transplant team members, physicians, and staff to move quality activities and regulatory compliance forward
• Work with management to monitor and evaluate care quality and patient outcomes for transplant and VAD patients, using standards of care, nursing research, hospital policies, and patient care protocols
• Serve as a clinical resource for staff members
• Foster a teamwork approach in all interactions, providing quality and compliance education so staff feel accountable and responsible
• Build collaborative relationships with physicians, management, and staff
• Use peer to peer accountability to improve department scores for turnover, retention, and employee engagement

What You Need to Qualify

Education: A Bachelor's degree or higher from an accredited school of Nursing.

Experience: Five years of nursing experience, and that must include two years in either Transplant or Quality experience. You also need experience managing regulatory reporting and audit processes. Project management experience is preferred but not required.

Licenses and Certifications: You need an RN license from the Texas State Licensure (Texas Board of Nursing). If you're coming from a compact state and establishing Texas residency, you have 60 days to get a permanent Texas license. On top of that, you need at least one of these Magnet recognized ANCC certifications:

• ABMS ABIM (American Board of Internal Medicine - General)
• ABMS CCM (ABMS - Critical Care Medicine)
• BMTCN (Bone Marrow Transplant Certified Nurse)
• CCRC (Certified Clinical Research Coordinator)
• CCRP (Certified Clinical Research Professional)
• CCTC (Certified Clinical Transplant Coordinator)
• CENP (Certified in Executive Nursing Practice)
• CMPE (Certified Medical Practice Executive)
• CNL (Certified Clinical Nurse Leader)
• CNML (Certified Nurse Manager and Leader) ; from AACN or AONL
• CPHQ (Certified Professional in Healthcare Quality)
• CPTC (Certified Procurement Transplant Coordinator)
• CSSM (Certified Surgical Services Manager)
• NEA BC (Nurse Executive, Advanced)
• OCN (Oncology Certified Nurse)
• VAD C (Ventricular Assist Device Certification) ; must get this within 18 months of starting

What You Need to Know and Be Able to Do

You need the skills and competencies to safely perform the job, validated through ongoing assessments and evaluations. You must be proficient in speaking, reading, and writing English ; especially for anything affecting patient or employee safety. You should be able to communicate with patients, physicians, family members, and coworkers in a customer focused, positive way.

Other specifics:

• Strong knowledge of organ failure clinical processes
• Knowledge of hospital or specialty services regulatory reporting, accreditation, and audit processes
• Understanding of process improvement tools and techniques ; statistical process control tools and team tools
• Ability to define problems, collect data, establish facts, and draw valid conclusions that show measurable performance improvement
• Comfort entering and abstracting data, and using that data to drive process changes
• Ability to navigate transplant applications and data systems ; UNET, DonorNet, Tiedi
• Working knowledge of Microsoft products

Schedule and FLSA Status

This position is FLSA exempt, meaning you're not eligible for overtime.

How to Apply

If this sounds like a fit, send your resume through the JobXi portal. Make sure your application clearly shows how your experience matches what's listed here ; especially the transplant or quality background and the specific certifications.