General/Operations Manager

This is a big one. You'd be on site at the Pearl Harbor NOC, leading the West Coast shift for the Navy's primary IT network. It's a hands on leadership role where you're responsible for keeping everything running, from monitoring and incident response to direct collaboration with senior Navy commands in the Pacific.

What you'll do

You're the on site lead for Shift 5 (West) at the Pearl Harbor Network Operations Center. Your team is responsible for 24/7/365 monitoring and incident management for the NMCI network infrastructure.

• Provide direct leadership and oversight for a team of 10 20 personnel across multiple locations.
• Direct staff on incident triage, troubleshooting, and resolution activities, managing escalations when needed.
• Ensure all daily shift activities are documented in reporting and ticketing tools with proper pass downs.
• Communicate directly with Leidos leadership and key government customers like COMPACFLT, USINDOPACOM, and NCTAMS PAC.
• Provide incident notifications to government representatives.
• Maintain enterprise situational awareness by attending daily operational briefings and sync meetings aligned to the West time zone.
• Develop, review, and maintain operational policies, procedures, work instructions, and knowledge articles to meet customer requirements and DoD best practices.
• Collaborate closely with other Enterprise Operations Managers, the NOC Lead in Meridian, ID, and the Pearl Harbor NetOps Site Lead.

The background you'll need

The work here is specific. You need a solid technical foundation paired with proven experience in large scale DoD operations management.

• A Bachelor's degree in Computer Science or an IT discipline plus 8 12 years of relevant experience; or a Master's degree with 6 10 years of experience. Relevant experience can be substituted for the degree requirement.
• You must have prior experience within large DoD Enterprise Operations capabilities.
• Experience leading at least 5 IT professionals across multiple geographically dispersed locations is required.
• The ability to work independently to assess and assign tasks ranging from simple to highly complex is essential.

The schedule & location

This role requires you to be physically on site at the Pearl Harbor NOC facility in Honolulu, HI. You'll provide on site leadership for Shift 5 (West). The operation runs 24 hours a day, 365 days a year; you'll ensure your shift maintains that coverage. Part of the job includes providing meeting support with key customers in Pearl Harbor and the surrounding area.

A quick note from us

The original posting mentioned this role supports the Service Management, Integration, and Transport (SMIT) contract for the Navy Marine Corps Intranet (NMCI). Leidos will be delivering core backbone services including cybersecurity, network operations, service desk, and data transport. That's the program you'd be joining.

To apply:

Please apply through our official careers page.

Candidates must meet all listed qualifications. All details are based on information provided by the hiring team. We are not affiliated with Leidos; we are posting this opportunity on their behalf as part of our platform service.