Patient Access Specialist

Job Overview

This Patient Access Specialist role is the first point of contact for patients in Greensboro, NC. You'll handle the administrative and financial groundwork that makes healthcare visits possible. It's a position where accuracy meets empathy, set within a clinical environment.

Duties & Responsibilities

• Conduct patient registration, verifying and entering demographic and insurance information with precision.
• Explain financial responsibilities, co pays, and deductibles to patients clearly and compassionately.
• Schedule appointments across multiple departments, optimizing provider calendars and patient flow.
• Obtain and document necessary authorizations or referrals before service dates to prevent claim denials.
• Answer a high volume of phone calls, addressing questions about scheduling, billing, and clinic policies.

Requirements

• A high school diploma or GED is required; some college coursework in healthcare admin is a plus.
• At least one year of experience in a hospital admissions, medical front office, or similar patient facing role.
• You need a solid grasp of medical terminology and insurance plans (HMO, PPO).
• Comfort navigating electronic health records; experience with Epic or Cerner is valuable.
• The mental focus to handle sensitive data accurately while managing occasional stressful patient interactions.

What It's Like In This Role

You'll work at a front desk or call center station within a medical facility. The team relies on each other to solve complex scheduling puzzles and share updates on policy changes. Most of your day is spent in the EHR system and on the phone. Expect a steady pace; some days are routine, others are packed with back to back calls requiring quick problem solving.

Why You'll Like This Opportunity

The schedule often has structured hours, which can help with work life balance. Healthcare administration is a field where you can always learn more, whether it's about new insurance regulations or different clinical specialties. Because JobXi lists roles from various employers in Greensboro, NC, you get to see what different types of clinics or hospitals offer.

Schedule & Work Type

This is typically a full time, onsite position in Greensboro, NC. Shifts often fall within standard business hours (like 8 AM to 5 PM), but some openings may include early mornings, evenings, or weekend rotations depending on the facility's needs. Fully remote options for this role are uncommon but occasionally exist.

How To Apply

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Disclaimer

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Equal Opportunity

The hiring employers provide equal employment opportunities to all applicants.