Systems Administrator

What you’ll actually do here

This isn’t some vague sysadmin role. You’ll be inside the guts of American Airlines Credit Union’s mortgage servicing systems ; the stuff that processes real estate payments, runs daily closeouts, and keeps member accounts straight. Here’s what the day to day looks like:

• Manage mortgage servicing systems that connect to core banking, origination platforms, and online banking
• Run daily, monthly, and end of day system closeout and processing
• Perform daily payment sweeps and reconcile the systems afterward
• Prepare monthly, quarterly, and annual member statements, notifications, and year end tax statements
• Help maintain mortgage servicing policies and procedures
• Test and implement new system releases
• Act as the primary vendor contact for the mortgage servicing systems ; that means staying on top of new releases and figuring out what they’ll break or improve
• Coordinate troubleshooting requests from the mortgage servicing department
• Work with cross functional partners and vendors to make the whole process more efficient
• Manage the work out loan process
• Do QC monitoring to catch and correct quality issues
• Take on other duties as they come up

What you need to bring

You don’t need a degree to get your foot in the door ; just a High School diploma or GED. If you’ve got a Bachelor’s in Business or equivalent experience, that’ll help you stand out.

Other things that matter:

• 2 years in Financial Services with working knowledge of Mortgage Operations
• Experience managing systems and testing processes
• Background in real estate ; whether that’s training, underwriting, processing, or closing
• Intermediate skills in Microsoft Office (Word, Excel, Access, PowerPoint) from real work or education
• Know your way around loan origination or processing systems
• You can manage projects with short and long range goals
• You work well on your own, keep multiple things moving at once, and don’t drop balls
• Strong analytical and decision making skills ; not just talk
• You produce good work under deadlines and pressure
• Reliable attendance and performance
• Acceptable credit history (they’ll check)
• You must pass American Airlines pre hire compliance checks

What you get out of it

American Airlines doesn’t mess around with benefits. Here’s the real list:

• Travel perks ; you, your family, and your friends can fly to 365 destinations on more than 6,800 daily flights. Ready to explore?
• Health benefits from day one ; medical, dental, prescription, vision, virtual doctor visits, and flexible spending accounts
• Wellness programs with tools, resources, and support to keep you at your best
• 401(k) program available when you start; employer contributions kick in after one year
• Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

A few things about how it works

This role sits inside the Credit Union Team at American Airlines Credit Union. You’re in Fort Worth, TX. And no ; there’s no corporate fluff about “joining a dynamic team.” It’s just a solid job with real responsibilities, real travel benefits, and a company that actually lets you be yourself.