Assistant Store Manager

What you'll be doing as an Assistant Store Manager

This is a role for someone who can lead people, run a store, and make sure every pet and pet parent leaves happy. You'll own the customer experience from start to finish, whether it's happening on the sales floor, over the phone, or through our services like grooming, training, and boarding. You won't just manage tasks ; you'll manage a culture where pets are safe and people feel supported.

Here's what that actually looks like day to day:

• Hire, coach, and develop associates ; you'll be involved in recruiting, interviewing, onboarding, mentoring, and even succession planning
• Handle associate concerns and grievances when they come up
• Delegate daily tasks and validate that they're done right, including engagement videos and service area checklists
• Lead monthly Services Walks to make sure policies and procedures are being followed
• Respond to pet parent concerns in person, over the phone, or online ; including escalated issues that need a calm hand
• Assist with reservations in our hotels, salons, and training programs
• Oversee all PetSmart services: salon, training, hotel, and day camp, plus live pet sales and adoptions
• Take immediate action if a sick or injured pet is identified in the store; transport to the vet as needed
• Share responsibility for opening and closing the store to uphold our brand promise
• Drive sales and manage expenses like labor and supplies to hit our P&L targets
• Work directly with services associates on productivity and scheduling to grow the business
• Partner with home office on work orders and purchase card allocation
• Organize store events and marketing activities for adoptions, hotel promotions, and more

What you need to bring

• 3 to 5 years of retail leadership or experience in a customer focused environment
• Full time availability with a flexible schedule ; that means evenings, weekends, and holidays
• Solid computer skills; you'll use various applications daily
• Written and verbal communication that's clear and effective
• Ability to keep your composure under pressure
• Strong organizational skills and close attention to detail
• Comfortable standing, walking, climbing a ladder, and using your hands to handle, feel, hold, and write
• You'll need to reach, stoop, kneel, crouch, talk, and hear regularly
• Specific vision includes depth perception
• Reasonable accommodations available for individuals with disabilities

Who you'll lead

You'll typically supervise between one and six lead associates and anywhere from ten to seventy non leader associates. All supervisory responsibilities follow PetSmart's policies and procedures.

Benefits that actually benefit you

• Paid every week
• Health and wellness benefits
• 401k plan with company match
• Paid time off for full time associates
• Associate discounts
• Tuition assistance
• Career pathing and development opportunities

Location

Columbus, OH

How to apply

This posting reflects an existing vacancy, and we're actively looking to fill this role. If this sounds like your next move, submit your application through JobXi.