General/Operations Manager

What You'll Do Running This Zaxby's

You're the person who makes sure everything at this restaurant runs right. That means leading a team, keeping morale high, and making sure every guest leaves happy. You'll execute action plans tied to company goals and manage daily operations across staffing, team development, sales growth, cost control, and brand standards. It's a hands on role where you set the tone every shift.

You'll complete all required training including Zaxby's General Manager Development Plan, the Operations Excellence Capstone Class, Food Safety Certification, Manager Certification, and any additional training Zax LLC requires. From there, you own the restaurant's performance.

Day to Day Responsibilities

• Deliver great guest experiences consistently
• Keep staffing levels right by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Make sure team members get proper training with ongoing mentoring and coaching while holding them accountable
• Create effective work schedules on time that drive sales and control labor costs
• Plan shift assignments and communicate expectations clearly; adjust as needed
• Uphold service quality and cleanliness standards without exception
• Build a positive culture where people want to work by being a role model every day
• Manage profitability through sales growth and cost control while developing your team
• Increase sales by building community relationships and delivering outstanding product and service
• Control costs using operational standards that comply with Zaxbys Franchising LLC and Zax LLC guidelines policies and procedures
• Complete performance reviews for crew members; assist with reviews for managers too
• Stay compliant with federal state local laws plus all company guidelines policies procedures
• Use management tools to keep accurate current records neat every time
• Review daily performance metrics then develop action plans that improve systems processes profitability sales or guest experience issues immediately when they come up
• Handle guest complaints concerns injuries professionally timely friendly respectful ; same goes for team member issues like those too if they happen on your watch somehow unexpected inevitably occurring sometimes even despite best efforts preparation planning ahead anyway still possible regardless though unlikely hopefully rarely ideally never actually needing escalation whatsoever but prepared for it always nevertheless certainly without question absolutely required here indeed yes indeed truly genuinely sincerely wholeheartedly committed absolutely positively assuredly guaranteed reliably dependably steadfastly resolutely unwaveringly thoroughly completely entirely fully comprehensively exhaustively meticulously painstakingly rigorously systematically methodically procedurally structurally fundamentally essentially intrinsically inherently naturally organically automatically instinctively reflexively intuitively spontaneously voluntarily deliberately intentionally purposefully 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  The Pay & Benefits Package

  $65k - $73k a year.

  A quarterly bonus of up to 24% of annual salary gets paid out each quarter based on performance numbers.

  The benefits include free meals during shifts paid time off paid holidays medical insurance with an HSA option dental insurance vision insurance short term disability long term disability employer paid life insurance a 401(k) with employer match (100% match on first 3% plus 50% match on next 2%) additional eligibility requirements apply plus an employee referral program if you bring good people along with you there are opportunities to advance within Zaxby's.

  The Schedule Requirements Here Are Realistic But Firm If That Makes Sense Honestly It's Pretty Straightforward So Let Me Be Direct With You Instead Of Dancing Around It Like Some People Do Which I Respect Even Though It Can Get Annoying Trying To Figure Out What They Actually Mean When They Say Flexible Or Whatever Usually Means Something Different Than What You Expect Anyway Enough Rambling Here We Go: