Shift Manager

What You'll Do as a Shift Manager at Zaxby's

You're in charge of making sure a shift runs right. That means you set goals for the shift, assign tasks, and keep an eye on how things are going. You'll make sure processes are followed and guests get what they need.

You'll train and coach team members to hit company standards. If someone isn't performing, you'll talk to them about it and communicate concerns to the General Manager. You'll create a high performance culture where people want to do their best.

When guests have complaints or concerns, you handle them in a friendly, respectful way. You'll resolve issues and make sure everyone leaves happy. You'll also build team morale by recognizing good work and leading by example.

You'll keep an eye on food production and quality. Monitor prepping, cooking, and holding processes. If something isn't right, take corrective action. Track food safety and quality throughout the shift. Make sure every order is accurate and meets company standards.

You'll handle truck deliveries when they arrive. Reconcile what comes in against the invoice, stock the product properly, and complete daily inventory counts. You'll plan opening and closing duties and make sure they get done.

• Set shift goals and communicate them to the team
• Delegate tasks and supervise performance during the shift
• Coach and develop team members; communicate concerns to the General Manager
• Resolve guest complaints in a friendly and respectful manner
• Maintain a positive culture and healthy team morale through recognition and leading by example
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Receive and reconcile truck deliveries; stock product and complete daily inventory counts
• Manage food production by monitoring prepping, cooking, and holding processes
• Track food safety and quality throughout the shift
• Plan shift duties and ensure opening and closing duties are complete
• Collaborate with management to develop goals; report back on progress
• Follow company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Use management tools and keep neat, accurate records
• Work safely and follow all safety guidelines and procedures
• Immediately report HR and risk management concerns to your General Manager and District Manager
• Escalate concerns to your supervisor when appropriate
• Complete all training requirements: Zaxby's Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
• Handle any other duties needed to keep the restaurant running properly

Pay and Schedule

Pay range is $15.00 to $17.00 per hour. You need to be available to work a minimum of 5 days per week, between 32 and 40 hours. Your schedule has to be flexible ; that includes days, nights, weekends, and holidays.

What You Need to Qualify

You must be at least 18 years old. You need reliable transportation. You'll have to pass a background check.

You should show leadership qualities, organizational skills, and the ability to work cooperatively with others. Leadership experience is preferred but not required.

Physical and Environmental Requirements

You'll sit, stand, and walk continuously throughout the shift. Occasionally you'll stoop, bend, crouch, or climb, including using ladders. Frequently you'll lift, push, pull, and carry up to 50 pounds, including lifting overhead. You'll use your hands and wrists continuously for grasping and fine manipulation. You need to communicate proficiently through speech, reading, and writing. You must maintain good audio visual discrimination and perception to observe and respond to the environment.

You'll work in an environment with hot and cold temperature variations and exposure to food allergens. You'll operate restaurant equipment including knives, fryers, and other potentially hazardous equipment ; you need to work safely with all of it.

If you need a reasonable accommodation to perform the essential functions, the company will consider it as long as it doesn't create an undue hardship.

Benefits

Here's what you get working at Zaxby's in Charlotte, NC:

• Free meals on shift and 50% off meals off shift
• A flexible schedule
• Early access to your pay
• Paid training
• Opportunities to advance
• A recognition program
• Employee referral program
• Medical insurance
• Dental insurance
• Vision insurance
• Short term disability
• Long term disability
• Employer paid life insurance
• 401(k) with employer match (additional eligibility requirements apply)

How to Apply

Apply online through the JobXi listing for Charlotte, NC. Make sure your application is complete and your contact information is current. We'll reach out to qualified candidates to schedule an interview.