Job Overview

This Customer Success Manager role is about building relationships that help clients get the most from a product or service. You'll guide customers from onboarding through to becoming long term advocates, focusing on their goals and outcomes. The position is based in Buffalo, NY, working with a team that values proactive support.

Duties & Responsibilities

Onboard new clients, ensuring they understand how to use key features from day one.
Conduct regular check in calls and business reviews to track client health and objectives.
Identify expansion opportunities and potential churn risks, developing plans to address each.
Act as the primary point of contact for a portfolio of accounts, coordinating with internal teams like support and sales.
Document all client interactions and feedback clearly in the company CRM.

Requirements

You've managed a book of business or a client portfolio before, ideally for at least two years.
Experience using a CRM like Salesforce or HubSpot is necessary; you'll live in it daily.
A knack for translating technical details into clear benefits for non technical users.
The ability to stay organized when juggling multiple client priorities and internal projects.
This role involves frequent video calls and screen sharing, requiring sustained focus and clear communication.

What It's Like In This Role

You'll work closely with other success managers, sharing strategies and insights informally. Most of your day is spent on Zoom or similar platforms, with Slack keeping you connected to product and engineering teams. Expect a mix of scheduled meetings and blocks of time for deep work on account strategy. The workload is consistent but manageable if you're good at prioritizing.

Why You'll Like This Opportunity

The specific employer varies, which means you could be supporting anything from SaaS tools to professional services. That variety keeps the learning curve interesting. Many roles in this field offer hybrid or remote flexibility. There's real potential to grow into leadership or specialize in areas like enterprise success or onboarding.

Schedule & Work Type

This is typically a full time position. Many employers offer remote work options, while others prefer a hybrid model with some days in an Buffalo, NY office. Standard business hours are common, though some flexibility may be needed for clients in different time zones.

How To Apply

The 'Apply Now' button will redirect you to the hiring employer's own application site. If a direct link isn't available, JobXi will show you similar listings from other companies in Buffalo, NY for the same role so you can explore your options easily.

Disclaimer

JobXi is a job platform connecting candidates with employers; we are not the hiring company for this listing. Job availability can change without notice. External employer sites operate under their own privacy policies and terms of use.

Customer Success Manager

About This Role