Bilingual Customer Service

Job Overview

This bilingual customer service role connects you directly with a diverse client base. You'll use your language skills to resolve inquiries, provide support, and build rapport. The position is based in Bronx, NY, serving customers who prefer communication in both English and Spanish.

Duties & Responsibilities

• Handle inbound customer contacts via phone, email, and live chat in two languages.
• Translate customer needs accurately, ensuring nothing gets lost between languages.
• Troubleshoot common account or service issues from start to resolution.
• Document interactions clearly in the company's case management system.
• Escalate complex situations when needed, providing a thorough bilingual handoff.

Requirements

• Full professional proficiency in English and Spanish is mandatory; you're comfortable with industry specific terms in both.
• At least one year of experience in a customer facing support role.
• A high school diploma or equivalent is required; further education is a plus.
• The mental focus to switch between languages while managing multiple systems during a call.
• You can sit for extended periods while using a computer and headset.

What It's Like In This Role

The environment is structured but far from silent. You'll hear other agents on calls, creating a shared energy focused on problem solving. Teams typically collaborate by asking quick questions over internal chat. Most of your day will be spent within a CRM platform and a cloud based phone system. Expect a steady flow of contacts with clear targets for handle time and quality.

Why You'll Like This Opportunity

Your bilingual ability isn't just nice to have here; it's the core of the job and opens doors with many different employers on our platform. You'll encounter new scenarios that sharpen your technical knowledge every week. There's real potential to move into training or quality assurance roles for those who excel.

Schedule & Work Type

This is primarily a full time, onsite position in Bronx, NY with schedules that often include evenings or weekends. Some employers may offer hybrid remote options after an initial training period onsite. Part time opportunities may also be available depending on the hiring company's needs.

How To Apply

The Apply Now button will redirect you to the employer's own career site to submit your application. If a direct link isn't available, you'll see similar bilingual service roles in Bronx, NY posted on JobXi that you can explore instead.

Disclaimer

JobXi is a job listing platform and not the employer for this role. Job availability can change without notice. External employer sites operate under their own privacy and data practices.

Equal Opportunity

The hiring employers value diverse teams and encourage all qualified candidates to apply.