Shift Manager

Alright, let's talk about this role. It's a Shift Lead position at the Sheraton in Birmingham, AL. You're not a manager, but you're the go to person when one isn't on site. You'll run the show for hotel guests and keep things moving smoothly with your team.

What you'll do

The core of it is making sure every guest has a great experience from start to finish. You'll work right alongside your coworkers to make that happen.

• You’ll be the point person for coordinating tasks and handling some administrative duties under the Account Manager’s direction.
• If something urgent comes up, you’re expected to use your judgment to handle it. For less critical issues, you gather the facts and report them to the manager for guidance.
• A big part of your day is maintaining a friendly, professional demeanor with everyone; guests, client staff, and your team. You need to acknowledge and greet guests within 30 seconds of their arrival.
• You’ll open vehicle and hotel doors, check in arriving guests, and explain our parking procedures.
• Safely park and retrieve guest vehicles.
• Handle guest complaints or tricky situations calmly and accurately, even when things get busy.
• Use proper phone etiquette. When you're not directly assisting a guest, you'll be posted in designated areas ready to help.
• Provide bell services, including room presentations for guests. Assist with delivering or picking up items from rooms.
• Help guests with directions, taxi requests, reservations, or other questions. You’ll need to know the hotel layout; outlets, meeting rooms, amenities; and local attractions like the back of your hand.

The schedule & pay

The schedule includes weekdays, weekends, holidays; all shifts are possible here. The starting pay range is $12 to $13 per hour in base pay. On top of that, there's tip potential adding another $4 to $9 per hour.

What we're looking for

• Supervisory or lead experience is preferred for this role.

Benefits available

These benefits are offered to full time and part time employees. Seasonal or temporary roles aren't eligible.

• Medical insurance
• Dental insurance
• Vision insurance
• The option to enroll in accident insurance
• The option to enroll in critical illness insurance
• The option to enroll in hospital indemnity insurance
• The option for telemedicine benefits
• A 401k retirement savings plan is also available for enrollment

A quick note on eligibility: It depends on your specific job classification, how long you've been employed here at Towne Park (formerly known as Towne Park), and how many hours you work each week. All benefit details are subject to change based on plan terms. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), complies with applicable laws regarding non discrimination in employment. No question on any application is intended to secure information used for unlawful discrimination. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), participates in E Verify. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), will consider qualified applicants with criminal histories consistent with applicable law. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), provides reasonable accommodations during the application process for qualified individuals with disabilities. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), complies with all applicable paid sick leave laws. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), complies with all applicable wage payment laws. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), provides equal employment opportunities consistent with federal law. Townepark Ltd., doing business as Towne Park (formerly known as Towne Park), complies with all state specific employment notices required by law. Townepark Ltd., doing business as Towne Park (formerly known as TownePark) will not discharge or retaliate against any employee or applicant because they inquired about discussed or disclosed their own pay or another employee's or applicant's pay unless such disclosure was made in response to a formal complaint charge furtherance of an investigation proceeding hearing or action including an investigation conducted by Townepark itself consistent with law For more information please see links provided within original posting text.